Returns, Replacements and Refunds
If you are not completely satisfied with your purchase and you change your mind when you receive your purchase, we offer a 14 day cooling off period. We will accept returned products with the following conditions:
- You contact us within 14 working days starting with the day after the delivery date.
- You take all care to return your product in appropriate protective packaging.
- You contact us prior to returning your item.
If returning a product, please ensure the item is in its original product packaging and the item is packed so no damage is caused during transit. Please also include a copy of the original invoice / receipt to enable us to identify your product. If this is not available please include your name, address, email, phone number and order number.
When you return a full order you will be refunded the price of the item paid at the time of purchase, and the delivery charge (if returned 14 days from the purchase date of your order) When you return less than the full order you will be refunded only the price of the items returned. Replacement items will be sent out on our receipt of the returned item.
Our Service Commitment
We always ensure very high standards in providing you with the exact product you have ordered. If however you do have any problems with your order for example:-
- Items (s) missing from your order
- Wrong item received
- Faulty item received
- Damaged item received
Please contact us straight away so we can resolve this for you as soon as possible.